Privacy Policy

Last Updated: January 3, 2025

Effective Date: January 11, 2024

Welcome to AIGSM App services provided by Shenzhen Hezehai Technology Co., LTD（hereinafter referred to as “we”）. We are committed to providing you with the best translation experience and take your privacy very seriously. This Privacy Policy outlines how we collect, use, and protect your personal information.

1. Types of Information We Collect：

We may collect the following types of personal information:

Device Information： Such as your device model, operating system version, mobile device identification code, device serial number (SN), MAC address, and other unique identification information used to identify the device.

Usage Information： Such as how, when, and how often you use the translation software.

Translation Content： Such as the text you input, translation results, and voice inputs.

Log Information： Such as the date and time you use the translation software, and information when the software crashes.

Clipboard Information： When you use our voice translation/voice recognition/text translation services, we may access your clipboard data to quickly display and paste the recognition/translation results.

Location Information： The app requires Bluetooth hardware to work. When you connect to Bluetooth devices, we will collect location data (precise or approximate location) to search for nearby Bluetooth devices and automatically connect to BLE Bluetooth devices, enhancing the user experience.

2. Use of Information

We collect your personal information to provide, maintain, and improve our translation software services. We may use your personal information for the following purposes:

To provide translation services, including language detection and text translation, and conduct device authentication and service authorization through device serial number (SN).

To maintain and improve our translation software services, such as detecting and resolving technical issues, and locating device anomalies through SN to optimize compatibility.

To analyze usage to improve our translation software services and provide a better user experience.

To communicate with you, such as sending service notices, technical updates, or marketing materials.

3. Information Sharing

We do not sell, rent, or lease your personal information to third parties. However, we may share your personal information with the following types of third parties:

Service Providers: We may collaborate with third parties to provide translation software services, and these third parties may have access to your personal information.

Legal Requirements: We may disclose your personal information in response to legal requirements or government requests.

Security Protections: We may share your personal information with third parties based on legal requirements or technical necessity to protect our rights, property, or safety.

4. Information Protection

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, use, or disclosure. These measures include the use of encryption technologies, access control, and authentication.

5. Other Terms

We may update this Privacy Policy from time to time to reflect our practices and services. We encourage you to review this Privacy Policy regularly to understand how we protect your personal information.

If you have any questions or concerns about our Privacy Policy, please feel free to contact us.

Technical Support Email: support@hezehai.com

6. Appendix: Third-Party SDK Information Sharing List

SDK Name	Usage Scenario	Purpose	Third-Party Personal Information Handling Rules	Sharing Method	Third-Party Entity
Youdao	Providing translation service for users	Offering better voice translation service	https://c.youdao.com/dict/law/youdao_agreement/privacy.html	SDK collection	NetEase Youdao Information Technology (Beijing) Co., Ltd.
iFlytek	Providing translation service for users	Offering better voice translation service	https://www.xfyun.cn/doc/policy/privacy.html	SDK collection	iFlytek Co., Ltd.
Alibaba	Providing translation service for users	Offering better voice translation service	https://terms.aliyun.com/legal-agreement/terms/suit_bu1_ali_cloud/suit_bu1_ali_cloud202107091605_49213.html?spm=5176.12157770.J_9220772140.28.71596141kal9wq	SDK collection	Alibaba Cloud Computing Ltd.
Microsoft	Providing translation service for users	Offering better voice translation service	https://privacy.microsoft.com/zh-cn/privacystatement	SDK collection	Microsoft Corporation
Google	Providing translation service for users	Offering better voice translation service	https://policies.google.com/privacy	SDK collection	Google LLC
Tencent Bugly	When users are using the APP	Collect crash issues	https://privacy.qq.com/policy/tencent-privacypolicy	SDK collection	Shenzhen Tencent Computer System Co., LTD
Umeng	When users are using the APP	Statistical anomalies to fix the problem	https://www.umeng.com/page/policy	SDK collection	Umeng Tongxin (Beijing) Technology Co., LTD
ZEGO_im_SDK	Providing voice/video call translation service for users	Providing better calling experience	https://www.zego.im/privacy	SDK collection	Zego Technology Co., Ltd.
ZEGO_ Real-time Audio and Video SDK	Providing voice/video call translation service for users	Providing better calling experience	https://www.zego.im/privacy	SDK collection	Zego Technology Co., Ltd.
Audio Service: Audio Kit	Providing translation service for users	Offering better voice translation service	https://www.honor.com/cn/privacy/privacy-policy/	SDK collection	Honor Terminal Co., LTD
Volcano Engine	Providing translation service for users	Offering better voice translation service	https://www.volcengine.com/docs/6256/64902	SDK collection	Beijing Volcano Engine Technology Co., Ltd.